Latin American automotive parts and accessories manufacturer leverages support savings to expand business and fund future innovation initiatives
LAS VEGAS-Saturday 29 August 2020 [ AETOS Wire ]
(BUSINESS WIRE)-- Rimini Street, Inc. (Nasdaq:
RMNI), a global provider of enterprise software products and services,
the leading third-party support provider for Oracle and SAP software
products and a Salesforce partner, today announced that Rassini NHK
Automotive (RNA), a leading automotive parts and accessories
manufacturer in Brazil, has switched to Rimini Street Support for its
SAP ECC 6.0 applications. RNA plans to redirect the savings generated by
migrating to Rimini Street Support for business expansion and future
innovation initiatives, including improving production management with
Internet of Things (IoT) technology, deploying industry 4.0 predictive
maintenance in its manufacturing equipment, automating manual processes,
and enhancing the company’s project management capabilities.
Cost Optimization and Innovation Across Company Drive Third-Party Support Decision
RNA,
a Japanese-Mexican automotive group, is a leading provider of
automotive parts and accessories across the region. The company’s
products are distributed nationally, covering passenger and light
commercial vehicles equipped with coil springs, as well as pickups,
trucks and buses equipped with spring bundles. With a downturn in the
automotive industry in Brazil, the company embarked on a widespread cost
optimization initiative across the business, asking its department
leaders to identify and reduce fixed costs that were deemed unnecessary
or non-critical to the company’s growth and survival.
In
addition, the company is challenged with continuous innovation in a
competitive market, which requires significant investment in engineering
and new technologies. RNA’s IT department had already been operating
with a lean structure internally, but as it carried out its cost
optimization due diligence, the support and maintenance costs for their
SAP system were immediately flagged. In addition, RNA’s CIO noted that
the support provided by the vendor was not only expensive, with no new
perceived innovation or enhancements in the product releases to justify
the high costs, but the vendor’s support was unsatisfactory as well. All
of these reasons led RNA to explore third-party support as an option,
and ultimately the company chose Rimini Street Support.
“The
move to Rimini Street and the savings generated as a result has helped
us through this moment of business uncertainty worldwide,” said Fernando
José Andrade da Silva, CIO, Rassini NHK Automotive. “In addition to the
savings, Rimini Street’s service level agreement (SLA) is excellent –
the company delivers on everything it promises, which gives us a
tremendous amount of peace of mind across our IT group and the business
at large. The support provided by the vendor was slow and, in one
specific case, it took two months to resolve a single support issue.
With Rimini Street, the quality of service and the expertise of its
engineers are much higher compared to what we were experiencing before.”
Support for Brazil’s Complex Tax, Legal and Regulatory Updates
Another
key driver for RNA to make the switch to Rimini Street was the need to
adapt to constantly changing SPED legislation – Brazil’s specialized
digital system which collects all financial, accountant, tax and labor
information – and the country’s electronic invoicing regulations such as
NF-e. These tax and regulation issues were not covered by SAP for RNA
and required additional resources and IT budget in order to keep the
company tax compliant. As part of their annual support and maintenance
agreement with Rimini Street, RNA is provided with critical Brazil tax
and legislation updates and changes at no additional cost. These complex
updates are provided through Rimini Street’s innovative combination of patent-pending tax, legal and regulatory technology,
a proven methodology, and ISO 9001-certified development processes to
ensure clients receive accurate, high-quality deliverables.
“When
I brought the possibility of switching to Rimini Street Support to RNA
decision makers, I gathered data, studies and references to support the
change and the benefits it would bring, including a higher quality
support, significant cost savings, and support for our tax, legal and
regulatory compliance needs. This was essential to ensure that the
migration would not harm the company. It was also very important to have
the CFO as an ally in this journey of change,” continued Andrade da
Silva.
Award-Winning Support for SAP and Oracle Licensees
As
with all Rimini Street clients, RNA was assigned a Primary Support
Engineer (PSE), backed by a team of technical and functional experts,
who have an average of 15 years’ experience in the client’s enterprise
software. Clients also receive the Company’s industry-leading SLAs with a
guaranteed response time of 15 minutes for critical (P1) issues. In
addition, RNA can now run their current stable SAP system for a minimum
of 15 years from the time that they switched to Rimini Street Support,
allowing them to step off the vendor’s upgrade cycle just to remain
fully supported by the vendor. In addition to supporting RNA’s SAP ECC
6.0 applications, Rimini Street also provides support for RNA’s Oracle
Database software which its SAP system runs on.
“For
companies that are looking for ways to optimize and rationalize their
costs, particularly during an economic crisis where they need to
preserve cash, switching to Rimini Street’s third-party support is a
fast, effective way to achieve this,” said Edenize Maron,
general manager, Latin America, Rimini Street. “RNA has discovered what
our more than 3,500 clients around the world to date have experienced –
an immediate pool of funds that can be diverted to business critical
initiatives, plus an ultra-responsive support model that provides CIOs
with peace of mind and delivers a true partnership approach to their
enterprise software support needs. We are pleased to help RNA accomplish
its business objectives including cost savings, business continuity and
innovation.”
About Rimini Street, Inc.
Rimini
Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software
products and services, the leading third-party support provider for
Oracle and SAP software products and a Salesforce partner. The Company
offers premium, ultra-responsive and integrated application management
and support services that enable enterprise software licensees to save
significant costs, free up resources for innovation and achieve better
business outcomes. Over 2,100 Fortune 500, Fortune Global 100,
midmarket, public sector and other organizations from a broad range of
industries rely on Rimini Street as their trusted application enterprise
software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
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Contacts
Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com
