MONTREAL-Wednesday 6 March 2019 [ AETOS Wire ]
(BUSINESS WIRE)-- Airports Council International (ACI) World has today revealed the winners of
its world-renowned Airport Service Quality Awards which recognize those
airports around the world that deliver the best customer experience.
Kempegowda
International Airport, Bangalore, India, has won the first ever ASQ
Arrivals Award, based on the new Arrivals Survey – the first airport to
win both a Departures and an Arrivals award.
Perennial
winners from around the world include Indianapolis International
Airport, Beijing Capital International Airport, Singapore Changi
Airport, and Toronto Pearson, Aeroporto di Roma-Fiumicino, Mumbai’s
Chhatrapati Shivaji International Airport, Delhi’s, Indira Gandhi
International Airport, Shanghai Pudong International Airport, and
Sheremetyevo International Airport.
This
year, a number of airports have won their first ASQ Award, including
Aeropuerto Internacional Ramón Villeda Morales in Honduras, as well as
Dublin, Oslo, Helsinki, Southampton, Bristol, and London City airports. Spain’s
Aeropuerto de Almería, Aeropuerto de Girona, Aeropuerto de Melilla,
Aeropuerto de Zaragoza, and Aeropuerto de Alicante-Elche are also first
time winners. Fort McMurray Airport in
Canada and Muscat Airport in Oman are also newcomers to the ASQ Awards
fraternity, while several top-performing previous winners have again
featured prominently.
In
the new “Best Infrastructure and Facilitation” category, no fewer than
seven Indonesian and eight Chinese airports are recognized in their size
category.
“The
Airport Service Quality Awards celebrate the achievements of airports
in delivering the best customer experience and they represent the
highest possible accolade for airport operators around the world,” said
ACI World Director General Angela Gittens.
“In
both the traditional and new categories, these airports have responded
to the evolving needs of passengers to deliver higher levels of service
and an award-winning performance.
“Airports
have recognized that delivering a better customer experience is an
important business tool in an increasingly competitive industry. ACI’s
ASQ is the only globally-established programme that provides objective
measurement and benchmarking for airports to help drive their
performance.”
The winning airports will meet at the ASQ Awards Ceremony, to be held during the second ACI Customer Experience Global Summit, taking place in Bali, Indonesia in September.
The
ASQ Departures programme measures passengers’ satisfaction across 34
key performance indicators. Three quarters of the world’s 100 busiest
airports are part of the programme which means that, in 2018, more than
half of the world's 8.3 billion travellers passed through an ASQ
airport.
View a list of this year’s ASQ Award Winners.
Contacts
ACI World
Anita Berthier
+1-514-373-1254
mediarelations@aci.aero
Anita Berthier
+1-514-373-1254
mediarelations@aci.aero
