DUBAI, United Arab Emirates-Wednesday 29 July 2020 [ AETOS Wire ]
(BUSINESS WIRE)--
MetLife Gulf recently released its latest claims report, underlining
its continued support for its customers through its enhanced claims
program, "We go out of our way to pay what we say."
The
report covers data from 2017-2019 and offers a detailed look at all
aspects of Medical and Individual claims for MetLife in the Gulf region,
including daily claims payouts by benefit type, cross-border payments,
and demographical statistics for medical and individual claims.
In
the report, MetLife Gulf highlights that it paid an average of $808,000
in claims every day from 2017 to 2019, as payouts from its
customer-focused products hit a new high. The total paid in medical
claims was $808 million, while Individual Life and Protection
contributed to $77 million in payouts.
Heart
conditions and cancer were the top two reasons for retail claims
accounting for 64% and 19%, respectively. The average age of a claimant
was 52 years, with the youngest 19 years old and the oldest aged 92.
Meeting
customers’ evolving needs remains a top priority for MetLife,
especially during today's changing environment. MetLife's commitment to
going above and beyond for its customers is demonstrated through the
$176M cross-border payments made outside of the Gulf for medical and
individual claims.
Dimitris Mazarakis, General Manager, MetLife Gulf, said,
"We have been supporting and learning about our customers for more than
150 years, studying socioeconomic trends, and listening to their
feedback to meet their evolving needs. We believe that to deliver value,
we must focus on what truly never changes – putting people first. Our
claims payouts underline our claims team's success in ensuring we
maintain high standards of service so that our customers can rest
assured that their policies will protect them against everyday risks."
It
is not just financial help – customers also have free access to 24/7
emergency Customer Support, which provides them with English and Arabic
assistance during the claim process. Customers also have the option to
log on to MetLife's innovative and easy to use mobile MyMetLife
application to submit and track a claim, or even upload supporting
documents through their mobile phone – anytime, anywhere.
About MetLife
MetLife,
Inc. (NYSE: MET), through its subsidiaries and affiliates (“MetLife”),
is one of the world’s leading financial services companies, providing
insurance, annuities, employee benefits and asset management to help its
individual and institutional customers navigate their changing world.
Founded in 1868, MetLife has operations in more than 40 markets and
holds leading positions in the United States, Japan, Latin America,
Asia, Europe and the Middle East. For more information, visit www.metlife.com.
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Contacts
For Media: Ali Keilani
[+971 54 771 8788]
