LONG BEACH, Calif. - Tuesday, 04. June 2024
Laserfiche receives the highest overall rating five years in a row.
(BUSINESS
WIRE) -- Laserfiche — the leading SaaS provider of intelligent content
management and business process automation — has been named a Customers’
Choice in the 2024 Gartner Peer Insights ‘Voice of the Customer’:
Content Services Platforms report. This distinction is based on customer
reviews and given to vendors who meet or exceed both the market average
Overall Experience and the market average User Interest and Adoption.
“Thanks
to our customers, we're excited to be in the upper-right quadrant of
the ‘Voice of the Customer’ with the highest overall rating and number
of reviews,” said Laserfiche SVP of Corporate Strategy and CIO Thomas
Phelps IV. “At Laserfiche, we’re passionate about our customers and are
deeply committed to product innovation and an outstanding customer
experience.”
In the Gartner report, Laserfiche received the
highest average overall rating (4.7 out of 5), based on 404 reviews as
of March 31, 2024. Laserfiche had the highest percentage of 5-star
ratings among the seven recognized vendors.
Gartner Peer Insights
is a free peer review and ratings platform designed for enterprise
software and services decision makers. Reviews are organized by products
in live markets that align to Gartner research markets, defined as
Magic Quadrant or Market Guide-defined markets, or GPI-defined markets
that are opened at the discretion of the GPI team and do not require
research published to open the space on Peer Insights.
According
to Gartner, “Content services platforms (CSPs) are foundational for
managing and utilizing content within an organization. CSP technologies
enable employees to retrieve and work with content in a modern and
seamless way across devices and organizational boundaries. Core CSP
functionalities include content capture, creation, consolidation,
processing and retention to support personal, team, departmental and
enterprise business operations.”
“The City of Riverside relies on
innovative technology partners to power our virtual City Hall services
and deliver world-class service to City departments and constituents,”
said Riverside CIO George Khalil. “Our collaboration with Laserfiche is a
great example of a public-private partnership that elevates our
approach to public service. From digitally accessible records to
paperless operations, data capture and processing, this partnership
greatly enhances operations, transparency and customer service through
our virtual City Hall, which offers 24/7 self-service access.”
Highlights of Gartner® Peer Insights™ reviews that contributed to Laserfiche’s recognition included:
“Laserfiche
is like a Swiss Army knife of potential solutions. It is incredible how
many problems it can solve. From automatic OCRing of documents, to
workflows, to simple forms that replace paper — Laserfiche can do it
all.” — Applications Specialist in the Government Industry
“Laserfiche
is an incredibly robust forms solution that allows us to provide
innovative automated processes and to improve existing legacy business
processes. We have been thrilled with this product.” — IT Manager in the
Healthcare and Biotech Industry
“We have used this vendor for
over 25 years and it has become our second most important application at
our institution.” — CIO in the Banking Industry
“These reviews
provide hundreds of authentic, first-hand insights about why people love
to use Laserfiche software,” said Laserfiche Director of Strategic
Partnerships Kurt Rapelje. “They exemplify how organizations Run
Smarter® with Laserfiche®.”
Laserfiche continues to deliver the
solutions that offer business value and inspire customers to maximize
their return on investment. The company recently announced Laserfiche AI
to nearly 2,000 registered attendees at its annual Empower conference
in April 2024. In addition, Laserfiche showcased the Laserfiche Solution
Marketplace, a collection of more than 200 solution templates with
downloadable tools for rapid deployment of automated solutions.
To
learn more about how customers rated Laserfiche, download a
complimentary copy of the 2024 Gartner Peer Insights ‘Voice of the
Customer’: Content Services Platforms report here.
About Gartner Peer Insights
Gartner
Peer Insights is a free peer review and ratings platform designed for
enterprise software and services decision makers. The “Voice of the
Customer” is a document that applies a methodology to aggregated Gartner
Peer Insights’ reviews in a market to provide an overall perspective
for IT decision makers. For more information, please visit
www.gartner.com/reviews/home.
Gartner, Voice of the Customer for Content Services Platforms, Peer Contributors, 24 May 2024.
GARTNER
is a registered trademark and service mark of Gartner, Inc. and/or its
affiliates in the U.S. and internationally, PEER INSIGHTS is a
registered trademark of Gartner, Inc. and/or its affiliates and are used
herein with permission. All rights reserved.
Gartner Disclaimers
Gartner®
and Peer Insights™ are trademarks of Gartner, Inc. and/or its
affiliates. All rights reserved. Gartner® Peer Insights™ content
consists of the opinions of individual end users based on their own
experiences, and should not be construed as statements of fact, nor do
they represent the views of Gartner or its affiliates. Gartner does not
endorse any vendor, product or service depicted in this content nor
makes any warranties, expressed or implied, with respect to this
content, about its accuracy or completeness, including any warranties of
merchantability or fitness for a particular purpose.
About Laserfiche
Laserfiche
is the leading SaaS provider of intelligent content management and
business process automation. Through powerful workflows, electronic
forms, document management and analytics, the Laserfiche® platform
accelerates how business gets done, enabling leaders to focus on growth
across the enterprise.
Laserfiche pioneered the paperless office
with enterprise content management. Today, Laserfiche’s cloud-first
development approach incorporates innovations in machine learning and AI
to enable organizations in more than 80 countries to transform into
digital businesses. Customers in every industry — including government,
education, financial services, healthcare and manufacturing — use
Laserfiche to boost productivity, scale their business and deliver
digital-first customer experiences.
Laserfiche employees in
offices around the world are committed to the company’s vision of
empowering customers and inspiring people to reimagine how technology
can transform lives.
Connect with Laserfiche:
Laserfiche Blog | Twitter | LinkedIn | Facebook
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Contacts
Linda Domingo
Communications Director, Laserfiche
Linda.domingo@laserfiche.com | 562-988-1688 x 234
